Cancelling a Scheduled Campaign

If you have scheduled a campaign to run in the future but need to stop it before it starts, you can easily cancel it.

Important: You can only cancel campaigns that have a "Scheduled" status. Once a campaign has started processing (i.e., its status is "Processing" or "Sent"), it cannot be stopped.

How to Cancel a Scheduled Campaign

1. Navigate to Campaigns: Go to the Campaigns page in the sidebar.
2. Go to the "Scheduled" Tab: This tab lists all campaigns that are set to run in the future.

3. Find the Campaign: Locate the campaign you want to cancel.
4. Open the Actions Menu: Click the three-dots icon in the "Actions" column for that campaign.
5. Select "Cancel": Click the "Cancel" option from the dropdown menu.
6. Confirm the Action: A confirmation dialog will appear to make sure you want to proceed. Click "Yes, Cancel Campaign" to confirm.

What Happens After Cancelling?

• The campaign's status will be changed to "Cancelled".
• The campaign will be moved from the "Scheduled" tab to the "History" tab for your records.
• No messages will be sent for this campaign.

If you cancelled the campaign because you needed to make changes, you can use the **"Clone"** feature on the now-cancelled campaign in the History tab to quickly create a new version with the same settings, which you can then edit and reschedule.