Sending Different Message Types

The LeadClose chat composer allows you to send various types of messages to engage with your customers effectively. All these options are available when you are within the 24-hour customer service window.

1. Text Messages

This is the most basic form of communication.

• How to send: Simply type your message in the main input box at the bottom and press Enter or click the Send button.
• Features: You can include links (which will be clickable), emojis, and use standard formatting like bold (*text*) and italics (_text_).

2. Media Messages (Images, Videos, Documents)

Sharing media can be much more effective than text alone.

1. Click the Plus (+) icon in the message input area.

2. Choose the media type:

   • Image/Video: This will open your computer's file explorer. Select the image or video file you want to send.
   • Document: Select this to send files like PDFs, Word documents, etc.

3. Add a Caption (Optional): A preview modal will appear. You can add an optional caption to your media here.

4. Click Send.

   

3. Template Messages

If the 24-hour window has closed, or if you need to send a complex, pre-approved message, you can use a template.

1. Click the Bot icon in the message input area.
2. Select a Template: A dialog will open where you can search for and select one of your approved message templates.
3. Fill in Variables: If the template has variables (e.g., {{1}}), you will be prompted to fill in the values for this specific customer.
4. Send Message.

4. Canned Responses

For quick, common replies, use Canned Responses.

1. Type / followed by your shortcut (e.g., /welcome).
2. A list of matching responses will appear.
3. Click the response you want to use.
   • If it's a text response, it will be inserted into your input box.
   • If it's a template response, it will be sent immediately.
   • If it has media, the media preview modal will open.