Privacy Policy

Last Updated: August 17, 2024

Welcome to LeadClose ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service depends on the content and materials you use, and includes:

Personal Data You Provide to Us

We collect personal information that you voluntarily provide to us when you register for an account, such as your name, email address, and phone number. We also collect payment information when you subscribe to a paid plan.

Business Data You Provide

As you use our Service, you will upload data related to your business and customers, including but not limited to customer names, phone numbers, tags, and conversation history ("Customer Data"). You are the controller of this data. We only process this data on your behalf to provide the Service.

Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Process your payments and subscriptions.
• Provide the core functionality of the Service, such as sending messages and managing contacts.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Notify you of updates to the Service.
• Respond to customer service requests.

3. Disclosure of Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., Stripe), data analysis, email delivery, hosting services, and customer service. This includes sharing necessary data with Meta (Facebook) to facilitate the use of the WhatsApp Business API.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

Depending on your location, you may have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.

6. Contact Us

If you have questions or comments about this policy, you may contact our Data Protection Officer by email at support@leadclose.ai.

**Disclaimer:** This is a template Privacy Policy and is not a substitute for legal advice. You should consult with a legal professional to ensure this policy is appropriate for your specific business practices and complies with all applicable laws and regulations in your jurisdiction.