Elevate Your Customer Support with WhatsApp
Provide faster, more personal, and more efficient support through a collaborative team inbox on the world's most popular messaging app.
Why LeadClose for Customer Support?
Move beyond slow email threads and frustrating phone queues. Turn WhatsApp into a powerful, collaborative customer support channel.
Boost CSAT Scores
Faster, more personal resolutions on a channel customers prefer leads directly to higher customer satisfaction.
Increase Agent Productivity
Handle more conversations with tools like Canned Responses, Internal Notes, and a unified inbox that brings all chats to one place.
Reduce Support Costs
Deflect common, repetitive questions with Keyword Automations and improve your first-contact resolution rate.
Key Features for Your Industry
Explore the core features that make LeadClose the smartest WhatsApp Engagement Platform for your specific needs.
Shared Team Inbox
A single inbox for your entire team to manage conversations, assign chats, and collaborate with internal notes.
Keyword Automations
Automatically answer frequently asked questions 24/7 by setting up rules for common keywords like "refund" or "status".
Canned Responses
Create a library of pre-saved replies to answer common questions in seconds, ensuring speed and consistency.
Direct Voice & Video Calls
Escalate complex issues from chat to a voice or video call with a single click for faster resolution.
A Shared Inbox Built for Team Collaboration
A single, unified view of all customer chats. See who is working on what, assign conversations, and use private notes to collaborate seamlessly.
- Assign conversations to a specific agent to ensure accountability.
- Use Internal Notes to ask for help or leave context for a handover.
- Manage conversation status with Open, Pending, and Resolved states.
Automate and Scale Your Support
Free your team from repetitive tasks by automating answers to common questions and managing expectations with auto-replies.
- Use Keyword Automations to provide instant answers to FAQs 24/7.
- Set up Away Messages for after-hours support.
- Create a library of Canned Responses for consistent and fast replies.
Customer Success Story
How CloudFort Improved First-Response Time by 90%
The Problem: As a B2B SaaS company, CloudFort's support team was dealing with a high volume of emails, leading to slow response times for critical customer issues.
The Solution: By implementing LeadClose, CloudFort offered WhatsApp as a premium support channel. The team inbox allowed them to instantly assign urgent issues to the right engineer, while Canned Responses helped them answer common questions in seconds.
90%
Reduction in first-response time for support queries.
50%
Decrease in support ticket volume via email.
15%
Increase in overall customer satisfaction (CSAT) score.
""WhatsApp support through LeadClose has become a key differentiator for us. Our customers love the instant access, and our team is more efficient than ever. We're resolving issues faster and keeping our clients happier.""
Arjun Desai
Head of Customer Success, CloudFort
Ready to transform your customer communication?
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