The COD Order Verification Playbook

Slash your Return-to-Origin (RTO) rate by up to 30% by using WhatsApp to instantly confirm Cash on Delivery orders.

Why Use WhatsApp for COD Verification?

Stop wasting money on shipping for fraudulent or non-serious orders. A simple verification message is your best defense.

The simple act of requiring a confirmation deters the vast majority of users placing fake orders.

Save significant costs by not shipping orders that were never going to be accepted.

Get instant confirmation from customers, allowing your team to process and ship legitimate orders faster.

Explore the core features that make LeadClose the smartest WhatsApp Engagement Platform for your specific needs.

Design a Utility template with simple "Confirm" and "Cancel" buttons.

Use Keyword Automation to send an instant "Thank You" message when a customer confirms their order.

Your fulfillment team now has a clear, confirmed list of orders to ship, reducing guesswork and risk.

Handle cancellation requests that come via the Team Inbox, preventing unneeded shipments.

The key is a clear, concise Utility template with interactive buttons.

**Body:** "Hi {{1}}, thanks for your COD order #{{2}}. Please tap below to confirm."
**Buttons:** Use Quick Reply buttons for "Confirm Order" and "Cancel Order".
Keep the message transactional and to the point.

For maximum efficiency, this workflow should be automated via API integration with your e-commerce store.

When a new COD order is placed, trigger an API call to LeadClose.
The API call sends your verification template to the customer instantly.
Replies are handled in the Team Inbox or via Keyword Automations.
Your fulfillment system only processes orders from customers who replied "Confirm".

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